These Terms and Conditions govern your use of the 10game platform, including all services, games, promotions, and payment features. By registering an account and using 10game, you confirm that you have read, understood, and agreed to these terms in full. Please read this document carefully before using the platform.
Before reading the full legal text, here are six essential points that every 10game player in Pakistan should understand about these Terms and Conditions.
Each player is permitted to hold only one registered account on 10game. Duplicate accounts are strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of any pending balances. One person, one account — no exceptions.
10game is strictly for players aged 21 and above. All accounts undergo KYC age verification. Any account found to belong to an underage individual will be closed immediately and all funds returned or forfeited in accordance with applicable regulations.
All bonuses and promotions on 10game are subject to wagering requirements and eligibility conditions. Bonus funds cannot be withdrawn until the stated turnover requirement is met. Attempting to abuse bonus offers may result in account suspension.
All financial transactions on 10game are processed in Pakistani Rupees (PKR). Deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank are subject to the minimum and maximum limits stated in the cashier. Withdrawals require completed KYC verification.
You are fully responsible for maintaining the confidentiality of your 10game login credentials. Any activity that occurs under your account — whether authorised by you or not — is your responsibility. Report any suspected unauthorised access to 10game support immediately.
10game reserves the right to suspend, restrict, or permanently close any account that violates these Terms and Conditions, engages in fraudulent activity, or poses a risk to platform integrity. Decisions made under this provision are final and binding.
These Terms and Conditions ("Terms") govern the relationship between 10game ("the Platform", "we", "us") and any individual ("Player", "User", "you") who accesses or uses the 10game website, mobile interface, or any associated services. These Terms apply to all activities on the 10game platform, including browsing, account registration, depositing funds, playing games, placing sports bets, claiming bonuses, and withdrawing winnings.
By registering a 10game account, you confirm that you have read and understood these Terms in full, that you are at least 21 years of age, that you are not accessing the platform from a jurisdiction where online gambling is prohibited, and that all information you have provided during registration is accurate, complete, and truthful.
10game reserves the right to update or modify these Terms at any time. Continued use of the platform after any update constitutes acceptance of the revised Terms. Players are encouraged to review these Terms periodically. When material changes are made, 10game will notify registered players via the email address associated with their account.
To be eligible to register and use 10game, you must meet all of the following criteria:
10game reserves the right to request age and identity verification documents from any player at any time. Accounts that cannot be verified as meeting the age requirement will be suspended immediately pending investigation, and any funds within such accounts will be handled in accordance with applicable regulations and our KYC policy.
Each individual is permitted to hold a maximum of one (1) registered account on 10game. The creation of duplicate, secondary, or proxy accounts is strictly prohibited. 10game employs automated and manual detection systems to identify duplicate accounts, and any accounts found to be in violation of this policy will be suspended without prior notice.
You must provide truthful, accurate, and complete information when registering your 10game account, including your full legal name, date of birth, residential address, and a valid contact email address. You must update your account information promptly if any details change. Providing false or misleading information during registration is a material breach of these Terms and will result in immediate account closure.
You are solely responsible for maintaining the confidentiality and security of your 10game login credentials, including your username and password. You must not share your account credentials with any third party. 10game will never ask for your password via email, live chat, or any other communication channel. If you believe your account has been compromised, you must contact 10game support via the live chat facility on the platform immediately.
All 10game accounts are denominated in Pakistani Rupees (PKR). Deposits, bets, winnings, and withdrawals are all processed in PKR. There are no currency conversion fees applicable to Pakistani players using supported local payment methods.
10game operates under an internationally licensed framework and is required to conduct Know Your Customer (KYC) verification on all player accounts. KYC verification is a standard regulatory requirement designed to prevent fraud, money laundering, underage gambling, and other illegal activity.
To complete KYC verification, you may be required to provide one or more of the following documents:
KYC documents are typically reviewed within 24–72 hours of submission during Pakistan Standard Time business days. Withdrawal requests will be processed only after KYC verification is successfully completed. 10game reserves the right to place a temporary hold on withdrawals pending KYC completion.
10game supports PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL Internet Banking, UBL Internet Banking, and Meezan Bank. All transactions are subject to the minimum and maximum limits displayed in the 10game cashier at the time of the transaction. These limits may be updated periodically.
10game offers bonuses and promotional incentives to eligible players from time to time. All bonuses are subject to specific terms, wagering requirements, time limits, and game restrictions that are communicated at the time the bonus is offered. In the event of any conflict between these general Terms and the specific terms of a promotion, the specific promotional terms shall prevail.
All bonuses on 10game are subject to an expiry period, which is stated in the individual promotion terms. Bonus funds and any associated winnings that have not been claimed or the wagering requirements for which have not been completed within the stated expiry period will be automatically removed from the player's account without compensation.
All games available on the 10game platform — including live casino tables, slot games, cricket betting, and other sports wagering products — are governed by the rules of the respective game or event, the rules of the applicable game provider, and these Terms. In the event of any discrepancy, 10game's decision regarding game outcomes is final.
All casino games on 10game use certified Random Number Generator (RNG) technology, independently tested and audited for fairness by recognised testing laboratories. Live casino games are streamed from licensed studio environments operated by Evolution Gaming and Pragmatic Live. Game results are determined by the game engine or the live dealer and are not subject to manipulation by 10game or any third party.
Cricket betting and other sports wagering on 10game are subject to the specific sports rules published in the sportsbook section of the platform. Pre-match and live in-play odds are subject to change prior to bet settlement. 10game reserves the right to void bets in the event of technical errors, incorrect odds publication, or circumstances that constitute a clear pricing error.
In the event of a platform malfunction, game interruption, or connectivity issue that affects the outcome of a game or bet, 10game will investigate the incident and take appropriate remedial action, which may include voiding the affected round or transaction. 10game is not liable for losses caused by technical issues on the player's own device or internet connection.
The following activities are strictly prohibited on 10game and will result in account suspension, forfeiture of funds, and where applicable, reporting to relevant authorities:
10game takes platform integrity extremely seriously. Our security and compliance teams monitor all accounts and transactions continuously. Any account found to be engaged in prohibited conduct will be actioned without prior notice, and 10game's decision in such matters is final.
10game recognises that gambling, while a legitimate form of entertainment for the vast majority of players, can become harmful for some individuals. As a responsible operator, 10game provides all registered players with access to the following responsible gaming tools:
All responsible gaming tools are accessible directly from your account settings panel. 10game also encourages any player who is concerned about their gambling habits to seek support from recognised problem gambling organisations. The platform is strictly for players aged 21 and above, and age verification is conducted as part of the KYC process on all accounts.
All content on the 10game platform, including but not limited to the website design, graphics, logos, game interfaces, text, software, and promotional materials, is the intellectual property of 10game or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the 10game platform solely for your personal, non-commercial gaming and entertainment purposes. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the 10game platform without express prior written authorisation from 10game.
The names, logos, and trademarks of game providers featured on 10game, including Evolution Gaming, Pragmatic Play, PG Soft, Habanero, JILI, and Spadegaming, remain the exclusive intellectual property of their respective owners.
10game collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
10game will not sell, rent, or share your personal data with third parties for their own marketing purposes. Personal data may be shared with third parties only where required for the provision of platform services (such as payment processors and KYC service providers), where required by law or regulatory authorities, or where you have given explicit consent.
For full details of how 10game handles your personal data, please review the Privacy Policy.
To the maximum extent permitted by applicable law, 10game, its directors, officers, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of, or inability to use, the 10game platform or any of its services.
10game does not guarantee the uninterrupted or error-free availability of its platform. The platform is provided on an "as is" and "as available" basis. While 10game takes all reasonable steps to maintain platform uptime and stability, it cannot guarantee that the service will be available at all times, particularly during scheduled maintenance windows, which are communicated to players in advance where practicable.
10game's total aggregate liability to any player for any claim arising from or related to these Terms or the use of the platform shall not exceed the total amount deposited by that player in the 90-day period immediately preceding the claim.
10game reserves the right to suspend, restrict, or permanently terminate any player account at its sole discretion, with or without prior notice, if it determines that the player has violated any provision of these Terms, engaged in fraudulent or illegal activity, or poses a risk to the integrity or safety of the platform or other players.
Players may also close their own 10game account at any time by contacting the support team via live chat during Pakistan Standard Time business hours. Upon account closure, any remaining real money balance (after deduction of any pending bonus-related obligations) will be returned to the player via their verified payment method within a reasonable timeframe.
Upon termination, all licences and permissions granted to the player under these Terms are immediately revoked. Sections of these Terms that by their nature should survive termination — including but not limited to the intellectual property provisions, limitation of liability, and dispute resolution clauses — shall continue to apply.
10game reserves the right to amend, update, or replace these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. For material changes — those that significantly affect player rights or obligations — 10game will provide advance notice to registered players via their registered email address.
Your continued use of the 10game platform after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must cease using the platform and may request account closure by contacting 10game support.
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which 10game holds its international gaming licence. Any dispute arising from these Terms or your use of the 10game platform that cannot be resolved through direct negotiation with 10game shall be submitted to the exclusive jurisdiction of the competent courts or arbitration bodies of the applicable licensing jurisdiction.
Nothing in this clause shall limit 10game's right to seek injunctive or other equitable relief in any jurisdiction as it deems necessary to protect its legitimate interests.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the 10game support team. Customer support is available daily during Pakistan Standard Time business hours via the live chat facility accessible directly on the platform.
You may also reach 10game by email at: [email protected]
When contacting support regarding a Terms-related matter, please include your registered account username and a clear description of your query. Our compliance and support teams will respond within 1–2 business days for written enquiries.
Now that you've reviewed the Terms and Conditions, explore Pakistan's most complete online gaming platform — cricket betting, live casino, 1,200+ slots, and instant PKR payouts via JazzCash and EasyPaisa. 21+ only — please gamble responsibly.