10game Privacy
Policy

Introduction

10game ("we", "us", "the Platform") is committed to protecting the privacy of every individual who interacts with our online gaming and sports betting platform. This Privacy Policy ("Policy") describes in clear terms how 10game collects, processes, stores, shares, and protects personal data in connection with the provision of our services to players in Pakistan and internationally.

This Policy is written in plain English and is intended to be fully understandable to our player base. Where legal or technical language is unavoidable, we have provided plain-language explanations alongside. If anything in this Policy is unclear, you are encouraged to contact 10game support for clarification before registering an account or making a deposit.

This Policy should be read alongside the 10game Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 10game.

Data Controller

For the purposes of applicable data protection legislation, 10game operates as the data controller in respect of personal data collected through the 10game website and associated services. As data controller, 10game determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.

10game operates under an international gaming licence and maintains data processing practices in accordance with the data protection requirements stipulated by the applicable licensing jurisdiction. While Pakistan does not yet have a comprehensive standalone data protection statute equivalent to international frameworks, 10game voluntarily applies internationally recognised data protection principles — including purpose limitation, data minimisation, storage limitation, and integrity and confidentiality — to all personal data it processes in connection with Pakistani players.

Data We Collect

10game collects personal data through multiple touchpoints on the platform. The categories of data we collect, and the circumstances in which each is collected, are set out below.

Data You Provide Directly

When you register a 10game account, you provide us with identity and contact data including your full legal name, date of birth, residential address (including city — whether Karachi, Lahore, Islamabad, Faisalabad, or elsewhere in Pakistan), email address, and mobile phone number. During KYC verification, you may also upload identity documents such as your CNIC, passport, or driving licence, together with proof of address documentation.

Data Collected Automatically

When you access the 10game platform — whether via a desktop browser or mobile device — we automatically collect certain technical and usage data. This includes your IP address, device identifier, browser type and version, operating system, screen resolution, referral URL (the page you visited before arriving at 10game), pages viewed on the platform, session duration, and login timestamps. This data is collected to maintain platform security, detect and prevent fraud, and improve the overall user experience.

Financial Transaction Data

When you make a deposit or withdrawal on 10game using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Visa/Mastercard, we collect the data necessary to process that transaction. For mobile money methods, this includes your registered mobile wallet number. For bank transfers, this includes your account title and IBAN. We do not store full card numbers; card payment processing is handled by our PCI-DSS compliant payment processor partners.

Data from Third Parties

In some circumstances, 10game may receive personal data about you from third-party sources. This may include identity verification data from our KYC service provider, fraud risk scores from our fraud prevention partner, or data from self-exclusion registers where you have previously registered a voluntary gambling ban. 10game uses such third-party data only for the specific purpose for which it was obtained and in accordance with the terms of our agreements with those providers.

Cookies & Tracking Technologies

10game uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience. A cookie is a small text file placed on your device by the 10game website. Cookies do not contain viruses or executable code — they are simple data files used for specific, defined purposes.

Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your session when you are logged in, remember your language preference, and ensure the security of your account. These cookies cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how visitors use the 10game platform — which pages are most visited, how long sessions last, and where users encounter difficulties. This data helps us improve the platform.
• Functionality Cookies: These remember your preferences, such as your preferred game category or responsible gaming settings, so you do not need to re-enter them on each visit.
• Security Cookies: Used to detect and prevent fraudulent activity, identify duplicate account attempts, and flag suspicious login patterns.

How We Use Your Data

10game uses the personal data it collects for specific, defined purposes. We do not process personal data in ways that are incompatible with the purpose for which it was originally collected. The primary uses of your personal data are as follows:

• To create and manage your 10game player account and verify your identity in accordance with our KYC obligations
• To process PKR deposits and withdrawals via JazzCash, EasyPaisa, and other supported payment channels
• To detect, investigate, and prevent fraudulent transactions, duplicate accounts, money laundering, and other illegal activity
• To verify that you meet the minimum age requirement of 21 years for accessing gambling services on 10game
• To provide customer support and respond to your queries, complaints, or responsible gaming requests
• To monitor your gaming activity for the purposes of responsible gaming — including identifying patterns that may indicate problem gambling behaviour
• To send you transactional communications related to your account, including deposit confirmations, withdrawal notifications, and security alerts
• To send you marketing communications about bonuses, promotions, and new games — where you have given explicit consent to receive such communications
• To improve the 10game platform based on aggregated and anonymised usage analytics
• To comply with our obligations under the terms of our international gaming licence and any applicable regulatory requirements

Data Sharing

10game does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. Personal data is shared only in the limited circumstances described below, and always subject to appropriate contractual safeguards.

Service Providers

10game engages carefully selected third-party service providers who process personal data on our behalf to support the delivery of our services. These include our KYC and identity verification partner, our payment processing partners (including local Pakistani payment gateway integrations for JazzCash and EasyPaisa), our fraud detection and prevention service, our cloud hosting and data storage provider, and our customer support platform. All such providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to 10game.

Game Providers

Some personal data — specifically your player ID and session token — is shared with our licensed game providers (including Evolution Gaming, Pragmatic Play, and others) for the purpose of delivering game content and recording game outcomes. These providers do not receive your full identity data and are bound by confidentiality obligations under our licensing agreements.

Regulatory and Legal Disclosure

10game may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts in response to a lawful request, court order, or legal obligation. In such circumstances, 10game will disclose only the minimum data necessary to satisfy the legal requirement and will, where permissible, notify the affected player of the disclosure.

Self-Exclusion Registers

Where a player has registered for self-exclusion on 10game, limited data (typically an identifier and exclusion status) may be shared with third-party responsible gaming registers or multi-operator self-exclusion schemes where 10game is a participant, for the purpose of giving effect to the self-exclusion across multiple platforms.

Data Retention

10game retains personal data for as long as is necessary for the purpose for which it was collected, and in accordance with any applicable legal or regulatory retention obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with standard anti-money-laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, as required under the applicable licensing jurisdiction's AML regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Game History and Bet Records: Retained for three (3) years from the date of the session or bet, unless a longer period is required for dispute resolution or regulatory purposes.
• Marketing Consent Records: Retained for the duration of your consent and for two (2) years following withdrawal of consent, as evidence of the consent lifecycle.
• Technical and Log Data: Retained for thirteen (13) months for security and fraud analysis purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised, such that it can no longer be associated with any individual player.

Security Measures

10game implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security programme includes the following measures:

• TLS 1.2 / 1.3 encryption for all data in transit between player devices and 10game servers
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records
• Multi-factor authentication options for player accounts and mandatory two-factor authentication for all platform administrative access
• Continuous intrusion detection and real-time security monitoring of platform infrastructure
• Regular penetration testing conducted by independent cybersecurity professionals
• Strict access controls ensuring that personal data is accessible only to 10game staff who require it to perform their specific job function
• PCI-DSS compliant payment processing to protect card payment data
• Regular security awareness training for all 10game staff who handle personal data

Your Rights

As a player on 10game, you have the following rights in relation to your personal data. To exercise any of these rights, please contact 10game support via the live chat facility on the platform or by email at the address provided in Section 14 of this Policy.

• Right of Access: You have the right to request a copy of all personal data that 10game holds about you. We will provide this within a reasonable timeframe, free of charge for the first request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update most account details directly from your account settings panel.
• Right to Erasure: You may request that 10game delete your personal data. This right is subject to limitations — where we are required by law or regulatory obligation to retain certain data (such as AML records), we cannot fulfil an erasure request for that specific data.
• Right to Restrict Processing: You may request that 10game restrict the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data that is based on legitimate interests, including profiling. You also have an absolute right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

10game will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

Minors & Age Policy

10game takes the protection of minors extremely seriously. All players are required to provide proof of age as part of the KYC verification process, and accounts that cannot be verified as belonging to a person aged 21 or above will be suspended pending investigation. If 10game discovers that personal data has been collected from a minor inadvertently, that data will be deleted immediately and any associated account will be closed without delay.

If you are a parent or guardian and believe that a minor in your care has registered an account on 10game without your knowledge, please contact our support team immediately via live chat so that the account can be identified, suspended, and the data deleted.

Marketing Communications

10game may send you promotional communications about bonuses, new games, special events, and platform updates. These communications are only sent to players who have explicitly opted in to marketing during account registration or at a later point via their account settings. We do not send unsolicited marketing communications.

You may opt out of marketing communications at any time by clicking the unsubscribe link included in any marketing email, by adjusting your notification preferences in your 10game account settings, or by contacting 10game support and requesting removal from our marketing list. Opting out of marketing does not affect your ability to continue using 10game or receiving transactional service communications such as deposit confirmations and security alerts.

International Data Transfers

10game's platform infrastructure is hosted on servers located in secure data centres. In the course of delivering our services, personal data may be transferred to, and processed in, countries outside Pakistan. Where such transfers occur, 10game ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Policy .

These safeguards may include contractual clauses incorporated into our agreements with service providers and data processors, binding corporate rules, or transfers to jurisdictions that maintain adequate data protection standards as recognised by the applicable licensing authority. By using 10game, you acknowledge that your personal data may be transferred internationally in accordance with the safeguards described in this Policy.

Policy Changes

10game reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how your personal data is processed or your rights in relation to it — 10game will notify registered players via email or via a prominent notice on the platform prior to the changes taking effect. The updated Policy will always be accessible at 10game.ws/privacy-policy with the effective date clearly stated at the top.

Your continued use of the 10game platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should cease using the platform and may request closure of your account by contacting 10game support.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 10game processes your personal data, please do not hesitate to get in touch. Our support team is available daily during Pakistan Standard Time business hours and will respond to all privacy-related enquiries promptly and professionally.

For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please visit the Responsible Gaming page or contact support directly via the live chat facility available on the platform 10game.ws.