At 10game, we believe gaming should always be enjoyable, controlled, and within your means. Our responsible gaming programme gives every Pakistani player the tools, information, and support they need to stay in charge of their experience — from deposit limits to full self-exclusion.
10game is more than a gaming platform — it is a community of players from Karachi to Islamabad who trust us to look out for them. That is a responsibility we take seriously every single day. Our responsible gaming framework is built on three pillars: Prevention, Control, and Support.
Every 10game account must pass mandatory KYC age verification before a single deposit or wager is placed. Players under 21 years of age are strictly prohibited from accessing our platform. CNIC-based verification is in place for all Pakistani players, with no exceptions.
You are in charge. 10game lets you set daily, weekly, and monthly deposit limits, wagering caps, and session time reminders — all directly from your account dashboard. Limits take effect immediately when tightened and have a mandatory cooling-off period before they can be relaxed.
If gaming is no longer fun and starts feeling compulsive, 10game's self-exclusion feature lets you lock your account for a set period — from 30 days up to permanent exclusion. During exclusion, your account is fully suspended, marketing is halted, and re-entry is blocked until the period ends.
Time flies when you are engaged in a live cricket betting session or an extended slot run. 10game's reality check feature sends you an on-screen reminder at your chosen interval — 30 minutes, 1 hour, 2 hours — showing how long you have been playing and how much you have spent in that session.
10game's responsible gaming team actively monitors player behaviour for patterns that may suggest problem gambling — such as unusually long sessions, rapidly increasing deposit frequency, or repeated withdrawal reversals. Where such patterns emerge, our team will reach out proactively to offer support.
Asking for help is a sign of strength, not weakness. 10game connects players with responsible gaming support through our live chat facility. All conversations are treated with complete confidentiality. Our support team has been trained in responsible gaming best practices and can guide you to the right tools without judgment.
Most people who enjoy online gaming at 10game do so responsibly and without any issues. But problem gambling can develop gradually and is not always easy to recognise in yourself. Answering these questions honestly — even if just for your own private reflection — can help you stay aware of your habits.
If you find yourself answering "yes" to several of these questions, we strongly encourage you to reach out to 10game support or activate one of our responsible gaming tools immediately. Remember — there is no shame in taking a break.
Responsible Gaming Self-Assessment Checklist
Every tool listed below is available free of charge to all 10game registered players. Access them via your account settings dashboard or by contacting our support team through live chat at any time during Pakistan Standard Time business hours.
Set a maximum PKR deposit amount per day, week, or month. Once your limit is reached, further deposits are blocked until the period resets. Limits can be tightened instantly but require a 24-hour cooling-off before they are loosened — protecting you from impulsive decisions.
Cap the maximum amount you can lose within a chosen timeframe. When your loss limit is reached, 10game automatically suspends further wagering until the period resets. This is one of the most effective tools for preventing large unexpected losses.
Limit how long you play in a single session. When your chosen session duration is reached, you will be automatically logged out of 10game. You can set this as short as 30 minutes — useful for players who tend to lose track of time during live cricket matches or slot spins.
Need a short step back without committing to full self-exclusion? The Take a Break feature pauses your account for 24 hours, 48 hours, 7 days, or 30 days. During this period you cannot log in, deposit, or wager — but your account remains open for when you return.
For a more serious commitment to stopping, 10game's self-exclusion tool lets you lock your account for 6 months, 1 year, 5 years, or permanently. Once activated, the exclusion cannot be reversed before the minimum period has elapsed. All marketing communications are also suspended immediately.
Configure on-screen pop-ups at your chosen intervals — every 30 minutes, 1 hour, or 2 hours — that display your current session duration and net spend. These gentle interruptions help maintain perspective and remind you that you always have the option to close the session and step away.
10game operates exclusively for adults aged 21 years and above. This is not merely a terms-and-conditions formality — it is a firm, enforced policy backed by mandatory CNIC-based identity verification for all Pakistani players before any wagering or real-money deposit activity is permitted.
Accounts that cannot be verified as belonging to a person aged 21 or above will be suspended immediately and any funds held will be returned via the original payment method (JazzCash, EasyPaisa, or bank transfer) following a verification review.
If you are a parent or guardian in Pakistan and you believe a minor in your household has accessed or registered a 10game account, please contact us immediately via live chat so that the account can be identified and suspended without delay.
Enter your full legal name, date of birth, email address, and Pakistani mobile number during sign-up.
Submit a clear scan or photo of your valid National Identity Card. Both front and back are required.
Our team verifies your identity and age — typically within 24 hours. Once approved, your account is fully activated.
Activating responsible gaming tools on 10game takes less than two minutes. Here is how to do it, whether you are accessing the platform from Lahore, Faisalabad, or anywhere else in Pakistan.
Visit 10game.ws and log in with your registered email address and password. If you do not yet have an account and wish to use responsible gaming tools from day one, you can set limits during the registration process itself.
Once logged in, click on your profile icon in the top right corner of the screen and select "Responsible Gaming" from the dropdown menu. This opens the dedicated responsible gaming control panel.
From the Responsible Gaming panel, select the tool you want to activate — deposit limits, loss limits, session timers, reality check reminders, Take a Break, or self-exclusion. Each tool has a clear description and configuration options.
Enter your chosen limit amounts or time periods, review the summary, and confirm your selection. Limit reductions and self-exclusion take effect immediately. Limit increases require a 24-hour waiting period before activation.
If you have difficulty navigating the tools or need to discuss your situation with a real person, 10game's support team is available via live chat during Pakistan Standard Time business hours. All responsible gaming conversations are treated with complete confidentiality.
Setting a responsible budget does not mean limiting your fun — it means making sure the fun stays within healthy boundaries. Below are example limit configurations used by 10game players across Pakistan. You can adjust these to suit your own financial situation and gaming habits.
Remember — these are just examples. 10game allows you to set any PKR amount as your limit. The most important thing is that your limit reflects what you can genuinely afford to lose, without affecting your household expenses, savings goals, or family responsibilities.
10game is built for Pakistani players who want genuine entertainment within a safe, controlled environment. Set your limits, enjoy live cricket betting, PSL markets, Mini Baccarat, WM Live, and over 1,200 slots — and always play within your means. 21+ only. Please gamble responsibly.