10game Frequently Asked
Questions

10game requires a clear scan or photograph of your valid Pakistani CNIC (National Identity Card) — both the front and back. The name and date of birth on your CNIC must match the details you entered during registration exactly. In some cases, a selfie holding your CNIC may also be requested for additional identity confirmation. Documents submitted in PDF, JPG, or PNG format are all accepted through the secure upload portal in your account settings.

On the 10game login page, click the "Forgot Password" link beneath the password field. Enter the email address associated with your account and a password reset link will be sent to your inbox within a few minutes. If the email does not arrive, check your spam or junk folder. If you still cannot access the reset email, contact 10game support via live chat — the team can verify your identity and assist you in regaining access to your account securely.

No. 10game's Terms & Conditions strictly prohibit the creation of multiple accounts by a single individual. Each player is permitted exactly one registered account linked to their CNIC and verified identity. Duplicate accounts may be suspended without notice and any balances held may be forfeited. If you believe you have accidentally created a duplicate account, contact 10game support immediately to have the situation resolved before it affects your primary account.

To permanently close your 10game account, contact the support team via live chat and submit a formal account closure request. Before closing, ensure you have withdrawn any remaining PKR balance — funds can be returned via JazzCash, EasyPaisa, or your registered bank account. Note that if problem gambling is a concern, 10game's self-exclusion tool may be a more appropriate option, as it suspends your account while keeping it open for potential return once the exclusion period ends.

JazzCash withdrawals on 10game are among the fastest available — most requests are processed and credited to your JazzCash mobile wallet within 15 to 60 minutes, provided your KYC verification is fully complete and there are no pending bonus wagering requirements on your account. During peak periods or public holidays in Pakistan, processing may extend up to a few hours. Withdrawals requested outside Pakistan Standard Time business hours are queued and processed the following business day.

10game does not charge platform-side fees on standard PKR deposits or withdrawals via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank. However, your bank or mobile wallet provider may apply their own transaction charges independently — these are set by the payment provider, not by 10game, and are outside the platform's control. It is advisable to check your JazzCash or EasyPaisa app for any applicable mobile money transfer fees before initiating a withdrawal.

Yes, EasyPaisa is fully supported on 10game for both deposits and withdrawals. To use EasyPaisa, navigate to the cashier section of your 10game account, select EasyPaisa as your payment method, enter your registered EasyPaisa mobile number, and confirm the transaction via the EasyPaisa app or USSD prompt on your phone. Deposits reflect almost instantly. For withdrawals, the EasyPaisa mobile number on your 10game account must match the number verified during your KYC process.

Withdrawal delays on 10game are usually caused by one of three things: incomplete KYC verification (your CNIC documents have not yet been fully approved), an active bonus with outstanding wagering requirements that must be met before a cash withdrawal is permitted, or the withdrawal being submitted outside of processing hours. Log in to your account and check the verification status and any active bonus details in your dashboard. If everything appears clear, contact 10game live chat support with your withdrawal reference number.

Yes — PSL (Pakistan Super League) is one of the most popular betting markets on 10game during the tournament season. You can bet on full match outcomes, top run-scorer, top wicket-taker, man of the match, individual over totals, and live in-play markets during PSL games. Odds are updated in real time throughout each match. 10game also covers international cricket including Pakistan national team Test, ODI, and T20I fixtures, as well as the IPL, Big Bash, and other major T20 leagues.

All casino games on 10game use certified Random Number Generator (RNG) technology from internationally recognised providers. RNG outcomes are independently audited to ensure they are statistically random and not manipulated in favour of the house beyond the published house edge. Live casino tables — including WM Live and Mini Baccarat — use physical cards dealt by real dealers on camera, making any manipulation of results impossible. 10game's licensing conditions require ongoing compliance with fair-play standards.

Yes — 10game is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app; simply open 10game.ws in your phone's browser (Chrome, Safari, or Firefox all work well) and the site will adapt to your screen size automatically. The mobile experience covers the full game library, live casino, cricket betting, cashier functions, and account management — everything available on desktop is accessible from your phone.

Mini Baccarat on 10game follows the traditional baccarat rule set — Player vs Banker — but with lower minimum bet sizes compared to VIP baccarat, making it more accessible for players with smaller bankrolls. WM Live is a live dealer product from the WM Casino provider, featuring a broader range of live table games including baccarat variations, dragon tiger, and roulette, all streamed in high definition from professional studio environments. Both products are available around the clock.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount — or in some cases the combined deposit and bonus amount — before the resulting winnings can be withdrawn as real PKR cash. For example, a Rs 1,000 bonus with a 30x wagering requirement means you must place Rs 30,000 in total bets before cashing out. Different game types contribute differently to wagering — slots typically count 100%, while live casino games may count less. Full contribution rates are listed in the bonus terms on 10game.

Yes — 10game periodically includes free spins as part of welcome packages, reload bonuses, and seasonal promotions. Free spins are typically awarded on selected slot titles and must be used within a specified validity window (commonly 7 days from the date of issue). Winnings from free spins are credited as bonus funds and are subject to wagering requirements before withdrawal. Check the active promotions section of 10game regularly, as free spin offers are updated throughout the month and often tied to new game launches.

10game operates a loyalty and VIP programme that rewards regular players with points earned on every real-money wager placed across casino games and sports betting. Points accumulate over time and can be redeemed for bonus credits or used to progress through loyalty tiers. Higher tiers unlock benefits such as personalised reload bonuses, faster withdrawal processing, dedicated account management, and invitations to exclusive promotions. Full details of the current loyalty tier structure are available in the promotions section of your 10game account.

Log in to your 10game account and navigate to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits in PKR, configure loss limits, activate session time reminders, or initiate a self-exclusion period of 6 months, 1 year, 5 years, or permanent. Limit reductions take effect immediately. Limit increases require a mandatory 24-hour cooling-off period for your protection. Self-exclusion suspends your account immediately and stops all promotional communications.

10game operates under an international gaming licence and adheres to the responsible gaming standards required by its licensing jurisdiction. Player funds are held in segregated accounts, separate from the company's operational funds, which means your PKR balance is protected even in the unlikely event of a business disruption. All data transmissions are SSL-encrypted. For additional responsible gaming resources, organisations such as Gamblers Anonymous and the National Council on Problem Gambling provide independent support for players anywhere in the world.